Privacy Policy

1. Introduction

Welcome to Jenvora, available at jenvora.co.in. This policy explains how we collect, use, store and protect information when you browse our website, purchase products or contact us.

We process personal information for relevant purposes and in accordance with applicable law. Where consent is required, we will seek it before processing.

Please also read our Terms & Conditions.

2. Information We Collect

• Contact details: Name, email, phone number and delivery or billing address.
• Order details: Products purchased, order history, shipping details and transaction status.
• Payment information: Payment status and transaction references supplied by payment providers.
• Technical data: IP address, browser type, device information and website activity.
• Communications: Enquiries, feedback and customer support messages.
• Preferences: Marketing preferences and applicable cookie consent choices.

Do not send us passwords, OTPs, CVVs or UPI PINs. We do not intend to store complete payment card credentials.

3. How We Use Your Information

• Process and deliver orders.
• Confirm payments and help prevent fraud.
• Provide customer support and order updates.
• Improve website performance and shopping experience.
• Measure advertising and website traffic.
• Send marketing communications where permitted and, where required, with your consent.
• Meet legal, accounting and regulatory obligations.

4. Google Analytics & Google Ads

If enabled on our website, Google Analytics may help us understand visitor behaviour, pages visited, device information and website interactions.

Google Ads conversion tracking may measure actions such as purchases following an advertisement. Depending on the configuration, cookies or similar technologies may be used for measurement and advertising.

Where required, non-essential tracking will only be activated after the appropriate consent.

5. Meta Pixel & Social Advertising

If Meta Pixel or related Meta tools are enabled, they may help us measure website visits, purchase events and Facebook or Instagram advertising performance.

Depending on the setup and your consent choices, information such as page visits, browser details and advertising identifiers may be processed or shared with Meta for measurement and advertising.

6. Cookies & Consent

Cookies and similar technologies may support essential website functions, shopping carts, preferences, analytics and advertising.

• Essential cookies: Support security, checkout and core website features.
• Preference cookies: Remember settings where available.
• Analytics cookies: Help us understand website usage.
• Advertising cookies: Help measure campaigns when enabled.

Where required by law, non-essential cookies should only operate after consent. You can manage available choices through the website's cookie settings and your browser. Disabling essential cookies may affect checkout.

7. Sharing Your Information

We do not sell personal information as a standalone product. We may share relevant information with:

• Payment gateways and transaction providers.
• Courier and fulfilment partners.
• Website hosting, security and technical providers.
• Google, Meta and analytics providers when enabled.
• Authorities or professional advisers where legally required.

Information may be processed in other jurisdictions subject to applicable legal requirements.

8. Payment Security

Payments are processed through the payment providers offered at checkout. Their own privacy policies and security practices apply to payment information they collect.

We use reasonable safeguards to protect information, but no online transmission or storage method can be guaranteed completely secure.

9. Data Retention & Security

We retain information only as long as reasonably necessary for order fulfilment, support, legal compliance, accounting and dispute resolution.

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

10. Your Privacy Rights

Subject to applicable law, you may be able to:

• Request access to personal information we hold.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent where processing relies on consent.
• Opt out of promotional communications.
• Manage available cookie preferences.
• Raise a privacy complaint.

Contact sales@jenvora.co.in with the subject Privacy Request. We may verify your identity before responding.

11. Data Access, Correction & Deletion

You may request access to, correction of or deletion of your personal information by emailing sales@jenvora.co.in .

Please include sufficient details to identify the relevant account or order. Do not send passwords or payment security credentials.

We will review your request within the timeframe required by applicable law. Certain records may need to be retained for legal or accounting purposes.

12. Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies. Please review those policies before sharing personal information with them.

13. Children's Privacy

Our website is intended for general shoppers. We do not knowingly collect children's personal information in circumstances where required parental authorisation or consent has not been obtained.

14. Changes to This Policy

We may update this policy to reflect changes in our services, technologies or legal obligations. Updates will be published on this page with a revised date.