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General Questions
What is Jenvora?
Jenvora is an online jewellery shopping store where you can browse available products and explore designs for different styles and occasions.
How can I browse your products?
Visit our Shop page to explore available products. Review each product's description, price, size options and other listed details before ordering.
How can I contact Jenvora?
You can email us at sales@jenvora.co.in or call +91 74191 22222.
Visit our Contact Us page for contact information.
Orders & Payments
How do I place an order?
Browse our products, select your preferred item and available options, add it to your cart and follow the checkout instructions to complete your order.
Please verify your product selection, delivery address and contact details before submitting your order.
Which payment methods are available?
Available payment methods are displayed during checkout. Please check the checkout page for the options currently available for your order.
Can I cancel my order after placing it?
Under Jenvora's stated order policy, orders cannot be cancelled after they have been placed. Please carefully check your order details before completing your purchase.
Read our Return & Refund Policy for the applicable terms.
What should I do if my payment fails?
Check your payment status before attempting another payment. If money was debited but your order status is unclear, contact your payment provider and Jenvora support with the available transaction and order details.
Shipping & Delivery
Where can I find shipping charges and delivery estimates?
Please check the Shipping Policy and the information displayed during checkout for applicable shipping charges and delivery estimates.
How can I track my order?
Check your order confirmation and any tracking information provided by Jenvora or the delivery service. If you need help locating your order, contact our support team with your order number.
What happens if my order is returned to origin (RTO)?
If an order is returned because you are unavailable to receive it or the delivery details are incorrect, re-shipping is subject to prepayment of the applicable shipping charges.
Please ensure that your delivery address and contact number are correct when placing your order.
Returns, Refunds & Replacements
Can I return or exchange a product?
Ordinary orders are not eligible for returns or exchanges under Jenvora's stated policy. Verified defective or missing-item claims are handled under the claim process described in the Return & Refund Policy.
What if I receive a defective or missing item?
An uninterrupted unboxing video without cuts is mandatory for a defective or missing-item claim. Submit the video and your order details within 48 hours of delivery to sales@jenvora.co.in .
Claims are reviewed under the stated policy. If approved, a replacement will be provided.
Is an unboxing video required for a claim?
Yes. An uninterrupted unboxing video without cuts is mandatory for defective or missing-item claims. Claims without the required video will not be accepted under the stated policy.
Can I get a refund or store credit?
Jenvora's stated policy does not offer refunds or store credit for ordinary orders. For approved defective or missing-item claims, the stated remedy is a replacement rather than a refund.
Please review the complete Return & Refund Policy.
