Terms & Conditions

Introduction

Please read these Terms and Conditions carefully before using the Jenvora website or services. By accessing, subscribing to, or using the website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the website or its services.

User Account, Password & Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password and for activities carried out through your account.

You should notify Jenvora promptly if you become aware of unauthorized use of your account and should log out after each session.

Services Offered

Jenvora provides internet-based e-commerce services through its website, including the display and sale of jewellery, gifts and related products.

Communication

After registration or placing an order, Jenvora may communicate with you through email, SMS or WhatsApp regarding registration, order status, delivery updates, customer support and applicable promotional communications.

Privacy

Personal information collected through the website may be used for order fulfilment, customer support, service improvement and relevant communications.

Please also review our Privacy Policy.

Information We Collect

• Name and contact information.
• Email address.
• Information required for order processing and delivery.
• Information voluntarily provided through surveys, offers or customer support.

Use of Information

• Maintain internal records and process orders.
• Improve products, services and website experience.
• Provide order and delivery updates.
• Send applicable promotional communications.
• Understand customer requirements and improve the website.

Security

Jenvora takes reasonable measures to help protect information from unauthorized access, disclosure or misuse.

Cookies

Cookies are small files stored on your device that may help with website functionality, traffic analysis, preferences and statistical analysis.

You may control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Third-Party Links

The website may contain links to third-party websites. Jenvora does not control those websites and is not responsible for their content, privacy policies or practices.

User Conduct

You agree to use the website and services only for lawful purposes.

• Do not defame, abuse, harass, stalk or threaten others.
• Do not publish unlawful, obscene, defamatory or infringing content.
• Do not falsify or remove legal, copyright or proprietary notices.
• Follow applicable website rules, laws and regulations.
• Do not violate these Terms or other applicable policies.

Product Information & Exactness

Product photographs, colours, finishes and appearance may vary because of photography, lighting and display settings.

The final product may not be visually identical to every representation displayed on the website. Applicable return, replacement and refund policies shall govern eligible issues.

Intellectual Property

Website content such as text, graphics, icons, images, layouts, source code and other materials may be protected by intellectual-property rights. Such content may not be copied, reproduced, distributed or commercially used without appropriate authorization.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Jenvora harmless from claims, losses, liabilities, damages, costs and expenses arising from your breach of these Terms or unlawful use of the website.

Pricing

Prices displayed on the website are in Indian Rupees (₹). Products, services and prices may be changed or updated from time to time.

Shipping

Shipping and delivery are subject to the applicable Shipping Policy. Delivery timelines may vary depending on product type, location and courier service.

Returns, Exchanges & Refunds

Returns, replacements, cancellations and refunds are governed by the applicable Return, Exchange & Refund Policy.

Termination

Jenvora may restrict or terminate access to the website or services where permitted by applicable law if a user breaches these Terms or applicable policies.

Payment obligations relating to products already ordered remain applicable.

Headings

Headings are provided for convenience and do not affect the interpretation of these Terms.

Interpretation

Unless the context requires otherwise, singular words may include the plural and references to these Terms include all sections contained within them.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

Report Abuse

Users are responsible for content they submit through the website. Unlawful, defamatory, infringing or prohibited content may be subject to appropriate action.